8.30
Registration and coffee
8.50
Retail NZ address
8.55
Opening remarks from the Chair
Kate Rodger, Entertainment Reporter
Driving the future of retail
9.00
International keynote: Navigating the new retail landscape | Retail 2030
  • How will new and re-imagined business models successfully combine physical and digital engagement opportunities for the shopper? 

  • Sharing insights into the global retail market 

  • How can traditional retailers reinvent their stores in order that they remain relevant and desired? 

  • Developing strategies to keep on top of current and future trends 

  • What will be the new personal and professional skills required of the next generation of retail business leaders?

Professor Jonathan Reynolds, Academic Director, Oxford Institute of Retail Management & Deputy Dean, Said Business School, University of Oxford
9.40
CEO Panel: Shaping New Zealand’s retail space for 2030

This panel is designed to bring leaders in the New Zealand retail space to share their insights on how the industry can better prepare for the future.  

  • Creating an integrated retail experience across all channels 

  • Exploring partnership opportunities to create a differentiated value proposition 

  • Getting beyond the 18-week cycle and into the future - sharing insights into the biggest threats and disruptions in retail 

  • Strategising vertical integration to leverage margins in retail 

Maria O’Halloran, CEO, Ballantyne & Co
Pejman Okhovat, CEO, The Warehouse
Julie Evans, CEO, Rodney Wayne
Ceinwen McNeil, CEO, BVT Engineering Professional Services
Moderator: Jonathan Elms, Sir Stephen Tindall Chair in Retail Management, Massey University
10.20
Insight 1 – Spotlight on the needs and motivations of New Zealand shoppers

The way that New Zealanders interact with the retail sector is changing. Nielsen shares insights on your customers, what is important to them and the motivations that drive their behaviours.

Helene Maurer, Associate Director, Client Development & Nielsen
10.30
Morning break
Disrupting in the retail space
11.00
Beyond ecommerce | Going beyond traditional methods of retailing
  • Highlighting strategies to create a seamless shopping experience  

  • Staying on top of their game – innovating in the digital space as an online retailer 

  • Going beyond traditional methods of communicating and interacting with consumers 

Kevin Rowland, General Manager Information Technology, EziBuy
11.30
International keynote: Making sustainability the core focus of the retail business model
  • Collaboration through the value chain – from manufacturers to retailer to consumer 

  • Setting policy frameworks to complement the value chain 

  • Encouraging product stewardship in the retail industry 

Liza Schillo, Senior Manager, Global Product Sustainability, Levi Strauss & Co.
12.00
Technology focus | How are AI, IoT and Machine Learning evolving the consumer journey in retail
  • How are chat bots transforming the retail experience? 

  • Utilising data collected using AI – sharing insights from the retailers’ journey 

  • How can retailers utilise machine learning to understand consumer data and drive decisions? 

Andrew Taylor, Head of Theta Digital, Theta
Gary Blumgart, Head of Theta Analytics, Theta
12.30
Insight 2: The rise of Customer Experience in Retail

Customer Radar will share insights on turning your customer feedback into profitable growth. 

Mat Wylie, CEO/Founder, Customer Radar
12.40
Lunch break
Review, regulation and compliance
1.40
View from the Commerce Commission - issues and priorities
  • What are the big issues the Commerce Commission is seeing in relation to the retail sector (both Commerce Act and Fair Trading Act)? 

  • What are the key things retailers need to be thinking about in terms of competition and consumer law? 

  • What are the Commission's priorities in terms of progressing market studies?  Which sectors will be studied?  What will it mean, in practice, for those businesses caught up in a market study?

Antonia Horrocks, GM Competition and Consumer, Commerce Commission
2.00
Implications of the Fair Trading Act and Consumer Guarantees Act for Retailers | Consumer NZ
  • Applying the provisions in the modern world – how can retailers ensure they are within the law? 

  • Increasing awareness of the rights and obligations retailers have 

  • Showcasing where retailers could do better

Suzanne Chetwin, Chief Executive Officer, Consumer NZ
2.20
Responsible Retail Advertising Today and Tomorrow

The Advertising Standards Authority supports responsible advertising through a codes and complaints process. This session will have practical tips to help your advertising to comply with the ASA Codes.  It will include the definition of advertisement, how the codes apply to social media content, high risk product categories and claim substantiation.

Hilary Souter, Chief Executive, Advertising Standards Authority
2.40
Extended Q and A with the regulators and consumer representative
Antonia Horrocks, GM Competition and Consumer, Commerce Commission
Suzanne Chetwin, Chief Executive Officer, Consumer NZ
Hilary Souter, Chief Executive, Advertising Standards Authority
Moderator: Greg Harford, CEO, Retail NZ
3.00
An economic update for the retail sector | Westpac
  • Understanding the global economic outlook for the next 12 – 24 months – what impact will a slower global economy have on New Zealand? 

  • Sharing the economic outlook for New Zealand – what impacts will the rising minimum wage, fair pay agreements and Capital Gains Tax have in the longer-run? 

  • Understanding the impact of house prices on consumer confidence and consumer spending 

  • The outlook for inflation, interest rates and exchange rates 

Dominick Stephens, Chief Economist, Westpac
3.30
Afternoon break
Keeping on top of retail in New Zealand
4.00
Case study | Innovative customer engagement | The Warehouse Group
  • Using digital capabilities to drive engagement with customers 

  • Turning interactions into revenue  

  • Building on the data – personalising the shopping experience for customers

Michelle Anderson, Chief Digital Officer, The Warehouse Group
4.30
Transactions | The future of data and payments in retail
  • Contactless payments at a glance – does New Zealand have the infrastructure to aid the widespread of contactless payments throughout the retail sector? 

  • Evolving landscape of payments – are New Zealand retailers prepared? 

  • Collection and storage of sensitive data – building trust in contact and online transactions 

  • Leveraging data insights for new customers

Ruth Riviere, Country Manager, Mastercard
5.00
Closing keynote | Breaking barriers in New Zealand retail
  • A look at the retail journey – how are the product offerings aligned with the brand and marketing collateral 

  • Understanding how to execute experiential retail 

  • Leading the way in sustainable retailing in New Zealand

Barrie Thomas, Head Franchisee, The Body Shop NZ
5.30
Summary remarks from the Chair and networking drinks
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