Agenda

• How will new and re-imagined business models successfully combine physical and digital engagement opportunities for the shopper? 

• Sharing insights into the global retail market 

• How can traditional retailers reinvent their stores in order that they remain relevant and desired? 

• Developing strategies to keep on top of current and future trends 

• What will be the new personal and professional skills required of the next generation of retail business leaders?

This panel is designed to bring leaders in the New Zealand retail space to share their insights on how the industry can better prepare for the future.  

• Creating an integrated retail experience across all channels 

• Exploring partnership opportunities to create a differentiated value proposition 

• Getting beyond the 18-week cycle and into the future - sharing insights into the biggest threats and disruptions in retail 

• Strategising vertical integration to leverage margins in retail 

• Highlighting strategies to create a seamless shopping experience  

• Staying on top of their game – innovating in the digital space as an online retailer 

• Going beyond traditional methods of communicating and interacting with consumers 

• Collaboration through the value chain – from manufacturers to retailer to consumer 

• Setting policy frameworks to complement the value chain 

• Encouraging product stewardship in the retail industry 

• How are chat bots transforming the retail experience? 

• Utilising data collected using AI – sharing insights from the retailers’ journey 

• How can retailers utilise machine learning to understand consumer data and drive decisions? 

• What are the big issues the Commerce Commission is seeing in relation to the retail sector (both Commerce Act and Fair Trading Act)? 

• What are the key things retailers need to be thinking about in terms of competition and consumer law? 

• What are the Commission's priorities in terms of progressing market studies?  Which sectors will be studied?  What will it mean, in practice, for those businesses caught up in a market study?

• Applying the provisions in the modern world – how can retailers ensure they are within the law? 

• Increasing awareness of the rights and obligations retailers have 

• Showcasing where retailers could do better

• Understanding the global economic outlook for the next 12 – 24 months – what impact will a slower global economy have on New Zealand? 

• Sharing the economic outlook for New Zealand – what impacts will the rising minimum wage, fair pay agreements and Capital Gains Tax have in the longer-run? 

• Understanding the impact of house prices on consumer confidence and consumer spending 

• The outlook for inflation, interest rates and exchange rates 

• Using digital capabilities to drive engagement with customers 

• Turning interactions into revenue  

• Building on the data – personalising the shopping experience for customers

• Contactless payments at a glance – does New Zealand have the infrastructure to aid the widespread of contactless payments throughout the retail sector? 

• Evolving landscape of payments – are New Zealand retailers prepared? 

• Collection and storage of sensitive data – building trust in contact and online transactions 

• Leveraging data insights for new customers

• A look at the retail journey – how are the product offerings aligned with the brand and marketing collateral 

• Understanding how to execute experiential retail 

• Leading the way in sustainable retailing in New Zealand